Returns Policy
Returns
Most of our products cannot be returned, because they are perishable goods (eg food and drink items).
For non-perishable products (like our merch products) to be eligible for a return, your item must be in the same condition that you received it, unopened or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, you can contact us at enquiries@bignoseandbeardy.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at enquiries@bignoseandbeardy.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if any item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. This includes food and drink products.
Event Ticket Refunds
We will issue a refund for event tickets on request up to one week before an event. After that it is hard for us to resell a ticket and we may already have incurred expenses on your behalf.
Refunds will be for the full amount minus the ticketing fee we will have paid for each ticket (£1 per ticket) and a £5 admin fee.
Ideally we'd prefer to reschedule your ticket to another date or event where an equivalent is available, there is no fee for this.
Exceptions
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
For applicable non-perishable products, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.