Order Security & Automated Cancellations FAQ
Frequently Asked Questions About Our Order Security
Why was my order cancelled?
We use automated fraud detection to protect both our customers and our business. If an order is flagged as high-risk by our security system, it may be automatically cancelled to prevent fraudulent transactions.
What triggers an automatic cancellation?
Orders are automatically cancelled when our fraud analysis system identifies them as high-risk. This can happen due to various factors including unusual purchasing patterns, mismatched billing information, or other security indicators.
Will I be notified if my order is cancelled?
Yes, you will receive an email notification immediately if your order is cancelled due to security concerns.
Will I be charged if my order is cancelled?
No, cancelled orders are not charged. If an authorisation was placed on your card, it will be released by your bank, typically within 3-5 business days.
What should I do if my legitimate order was cancelled?
If you believe your order was cancelled in error, please contact us. We'll review your case and help you place a new order if appropriate. Please ensure that:
- Your billing address matches your payment method
- All information provided is accurate
- You're using a secure internet connection
Can I prevent my order from being cancelled?
To reduce the likelihood of your order being flagged:
- Use the billing address associated with your payment method
- Provide accurate contact information
- Avoid using VPNs or proxy servers during checkout
- Use a payment method in your own name
How quickly are cancelled orders processed?
Cancellations are processed immediately when high-risk activity is detected. Items are automatically restocked to ensure availability for other customers.
Is my information secure?
Absolutely. We take security seriously and use industry-standard encryption and fraud detection tools to protect both your information and our business from fraudulent activity.
Who can I contact for more help?
If you have additional questions or concerns about a cancelled order, please contact our customer service team through our contact page or email us directly.